20.11.16 - 25.11.16, Seminar 16472

QoE Vadis?

The following text appeared on our web pages prior to the seminar, and was included as part of the invitation.


During the last decade, the transition from the technology-oriented notion of QoS (Quality of Service) to the user-centric concept of QoE (Quality of Experience) has become an important paradigm change in communication networking research, which has significantly been influenced by three related Dagstuhl Seminars organized in 2009, 2012 and 2015. Since then, a stable scientific community has been formed which has managed to establish QoE as a novel research topic in key international conferences, projects and journals while, more recently, also a closer link between QoE and UX (user experience) has started to develop. Altogether, this leads to the urgent need of critically reflecting within this joint community the future perspectives and directions of QoE research, which is of vital importance also to the societal impact of ICT in general.

Hence, this interdisciplinary Dagstuhl Perspectives Workshop aims at (1) strengthening the position of QoE within economically viable product and service development and provisioning; and (2) providing sustainable recommendations for research funding and policy-making entities concerning the future of quality-related research.

To achieve this, we invite prominent scientists and practitioners on a senior level and from a broad range of different disciplines (information and communication technology, human-computer interaction, user experience, economics, social sciences, psychology, customer relation management, etc.), in order to critically reflect on the value, current state, application and future of QoE assessment from a broader perspective.

The outcomes will run through a thorough quality control process challenging the resulting theses and recommendations both from an internal and an external perspective. The key outcome will be a Dagstuhl Manifesto on the future of QoE research as a solid foundation for the further successful evolution of this highly relevant research field, covering

  1. a state-of-the-art and SWOT analysis of the current research landscape for QoE;
  2. a set of anticipations how the area of QoE might develop in the future;
  3. a set of theses on how the areas of QoE research will lead to innovative and improved products and services; and
  4. a set of recommendations for future funding of these areas.