20. – 25. November 2016, Dagstuhl-Perspektive-Workshop 16472

QoE Vadis?


Markus Fiedler (Blekinge Institute of Technology – Karlskrona, SE)
Sebastian Möller (TU Berlin, DE)
Peter Reichl (Universität Wien, AT)
Min Xie (Telenor Research – Trondheim, NO)

Auskunft zu diesem Dagstuhl-Perspektive-Workshop erteilt

Dagstuhl Service Team


Dagstuhl Report, Volume 6, Issue 11 Dagstuhl Report
Dagstuhl Manifesto, Volume 7, Issue 1 Dagstuhl Manifesto
Gemeinsame Dokumente
Programm des Dagstuhl-Perspektive-Workshops [pdf]


During the recent decade, the transition from the technology-oriented notion of QoS (Quality of Service) to the user-centric concept of QoE (Quality of Experience) has become an important paradigm change in communication networking research. Simultaneously, the field of QoE as such has significantly developed and matured. This is amongst others reflected in the series of three Dagstuhl Seminars 09192 "From Quality of Service to Quality of Experience" (2009), 12181 "Quality of Experience: From User Perception to Instrumental Metrics" (2012), nd 15022 "Quality of Experience: From Assessment to Application" (2015).

The QoE-related Dagstuhl Seminars had a significant impact on the understanding, definition and application of the QoE notion and concepts in the QoE community, for instance with respect to redefining fundamental concepts of quality. That work was performed in close collaboration with the COST Action IC1003 Qualinet [1] that has been concentrating on QoE in multimedia systems and services, and is still actively convening experts from all over the world to regular meetings and exchanges. In particular, this collaboration has led to the widely regarded Qualinet White Paper on "Definitions of QoE and related concepts" [1] and to the launch of a new journal entitled "Quality and User Experience" [2], fostering the scientific exchange within and between QoE and User Experience (UX) communities.

Realising the urgent need of jointly and critically reflecting the future perspectives and directions of QoE research, the QoE-related Dagstuhl Seminars were complemented by the present Dagstuhl Perspectives Workshop 16472 "QoE Vadis?", whose output is compiled in a Dagstuhl Manifesto. Besides of having brought together the two communities much closer, and besides triggering new events such as special sessions at conferences, the main outcome of the workshop has been concretized in terms of 11 recommendations to be communicated to stakeholders in the QoE and UX domains.

The workshop was organised around the writing process of the Manifesto draft: Starting from personal statements instead of talks, two sets of group works were arranged, whose output was criticially reviewed by "Advocatii Diaboli" and then refined and extended. A final review round by one representative of each the QoE and the UX group was performed before the Manifesto draft was completed by the end of the week.

  1. European Network on Quality of Experience in Multimedia Systems and Services (COST IC 1003 Qualinet), (last seen 2017-02-24).
  2. Quality and Experience (QUEX), a journal published by Springer, (last seen 2017-02-24).
  Creative Commons BY 3.0 Unported license
  Markus Fiedler, Sebastian Möller, Peter Reichl, and Min Xie

Dagstuhl-Perspektive-Workshop Series


  • Networks
  • Society / Human-computer Interaction
  • World Wide Web / Internet


  • Quality of Experience
  • User experience
  • Multimedia
  • Network quality monitoring and measurement
  • Network and application management
  • Socio-economic and business aspects


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